Social housing has long been the dream of many low-income families, offering them a stable home after years of hard work and livelihood struggles. However, in reality, accessing social housing is far from simple. Many difficulties still exist, ranging from the trading of purchase slots to unclear and non-transparent application procedures. To address these issues, CT3 Kim Chung Social Housing Project has implemented a series of measures to enhance transparency, including random number drawing for allocation order, verification of application dossiers, and direct transactions with the project investor, thereby limiting profiteering.
Anticipating a surge in demand for registration to purchase CT3 Kim Chung social housing starting on November 17, the Investor Consortium (Handico – Viglacera) has proactively implemented an application intake process that ensures fairness and transparency, while creating maximum convenience for applicants. To increase access opportunities for a large number of eligible applicants, in addition to the officially announced application period (from November 17 through January 3, 2026, excluding weekends, corresponding to 40 working days), the investor will, based on the actual volume of applicants, consider extending the application acceptance period if remain a large number of unprocessed submissions remains.
On the first day of application intake, applicants expressed satisfaction with the well-structured and clearly segmented procedural workflow, which ensures transparency and fairness …
Firmly eliminating spontaneous queuing, ensuring fairness
In response to the situation where residents spontaneously created their own lists and recorded queue numbers of the official number drawing from the evening of November 16, the Project Management Board (PMB) took decisive action by broadcasting an announcement that no self-created lists would be recognized. This measure was intended to prevent any form of unofficial intervention and to ensure that the entire process strictly followed the official and regulated procedures.
Mr. Nguyen Thanh Trung, Director of the Project Management Board, affirmed: “With the application acceptance period officially announced from November 17, 2025, to January 3, 2026, applications submitted on the first day or the last day are equally valid. The investor consortium ensures that the number drawing and application intake process is conducted in a manner that allows applicants to be fully assured that no one will be left behind.
This commitment has strengthened confidence in a fair and equitable application review process. Mr. Pham Hong Hai (Bo De Ward) expressed his hope: “Seeing the investor’s well-organized and systematic approach to collecting applications, I hope that the subsequent steps-such as application review, selection, and contract signing-will be carried out transparently, fairly, and in line with the commitments made.”
Applicants pressing the button to obtain a queue number must undergo identity verification using their original Citizen Identification Card, together with a housing eligibility confirmation form that must match the correct name and Citizen ID number presented.
Public disclosure and transparency of project information and implementation procedures
To ensure that citizens feel reassured and confident in the application review process, all guidance information regarding timelines, step-by-step application procedures, and draw regulations has been publicly and widely disseminated through multiple official channels, including Hanoi’s mainstream media outlets, the website of the Hanoi Department of Construction, the websites of the two investors (Viglacera Corporation and Handico Corporation), and the website of Thien Loc Commune People’s Committee. This information was published one month in advance. The investor has publicly announced a clear and well-structured six-step procedure for submitting applications to purchase social housing, including: Document preparation – Queue number drawing – Appointment scheduling for application submission – Application intake – Random draw or agreement on apartment type – Contract signing. The hotline channel is continuously staffed to respond to citizens’ inquiries.
The implementation process is jointly supervised through cross-checking by relevant parties, including commune-level authorities, the commune police, and media agencies, to ensure objectivity. The investor commits that there is no affiliation with any external real estate brokerage platforms. All consultations, guidance, and information provision are carried out entirely free of charge for citizens.
Many applicants who came to obtain a queue number stated that they were highly satisfied with the investor’s organizational approach. By simply pressing the button to receive a number, they simultaneously gained two key benefits: First, they were clearly informed of the scheduled date for submitting their application. Second, their application dossiers underwent an initial screening. If the dossiers were complete and compliant with legal regulations, officers issued an official receipt; in cases where the dossiers were incomplete or not fully compliant, applicants were guided on how to complete and rectify their documentation.
The vast majority of applicants queuing to obtain a number agreed that “this is an effective approach to receiving social housing applications, demonstrating the investor consortium’s proactive innovation and respect for applicants.”
On the morning of November 17, even before many people were aware of the application intake procedures, a large crowd had already gathered at the entrance. Many queued since midnight, and exceptionally, some had lined up from 10 a.m. on November 16, 20 hours before the gates opened. The strong appeal of the project comes from several factors: the Investor Consortium has concentrated all resources to ensure that the construction of the building’s structural framework is completed by Q4/2025, with handover to customers scheduled for Q4/2026; the project offers high quality and a selling price set at VND 18.4 million/m², including VAT and maintenance fees. Additionally, there is the concern among applicants that arriving late in line could mean missing out on the opportunity.
The following are questions received by the Investor Consortium during the first two days of application intake, publicly shared to keep prospective buyers and all those interested in the project fully informed:
Question 1: Many residents are concerned about potential favoritism or “quid pro quo” in the application review process. Does the investor have a mechanism to ensure fairness, transparency, and openness throughout the entire process of application intake, evaluation, and result announcement?
Answer: During the guidance and application intake process:
- All guidance information, application intake procedures, and draw regulations are publicly communicated to the fullest extent by the Investor Consortium through multiple channels, including Kinh te & Do thi Newspaper, the website of the Hanoi Department of Construction, the websites of the two investors, and the website of Thien Loc Commune People’s Committee.
- The Investor Consortium invites local authorities, relevant departments, and the police to supervise the investors at every stage, from number drawing and application intake to draw selection, as well as guiding applicants on dossier procedures.
- The Consortium has established a Sales Team with specialized personnel and verification units to ensure that applicants’ dossiers are complete and compliant. The process is coordinated, supported, and cross-checked among all parties to ensure objectivity.
- Number-drawing machines are installed so that 100% of applicants have the opportunity to submit their dossiers, and a surveillance camera system ensures that the entire process is open, transparent, and verifiable.
Question 2: In the event that the application intake system becomes overloaded—a situation that has occurred in many other projects, does the investor have any technical solutions or backup plans to ensure that applicants do not have to struggle to submit their dossiers?
Answer: The Investor Consortium has proactively coordinated with Thien Loc Commune People’s Committee, Thien Loc Commune Police, and the Commune’s Center for Culture, Information, and Sports to arrange a spacious and well-ventilated venue, ensuring order and allowing for expansion of the location and additional personnel to timely process all submitted applications.
Question 3: What commitments does the investor make to applicants regarding project timeline, information transparency, and the handling of feedback throughout the sales process and application review at the project?
Answer: The Investor Consortium commits to:
- Implementing a scientific and well-structured guidance and application intake process that fully complies with regulations and adheres to all publicly disclosed and transparent information;
- Allocating sufficient and qualified personnel to ensure that application intake and guidance are carried out thoroughly and promptly;
- Ensuring no affiliation with any external real estate trading platforms, with all consultations and guidance provided completely free of charge;
- Organizing the draw and contract signing immediately after approval by the Hanoi Department of Construction, if applicable;
- Completing the building’s structural framework by Q4/2025 and handing over apartments to customers by Q4/2026.
Investor Consortium Warning: Any information published outside the official channels mentioned above is not from the investor. Relevant authorities, organizations, and media outlets are requested to publicly advise citizens to ensure fairness and transparency and to prevent access to inaccurate or misleading information sources.
